Every print you order is made to your specification through a third-party laboratory and is classified as 'goods made to order'.
If there are defects with the order that has been delivered (i.e. damaged products, misprinted product, lost delivery), please follow the instructions in your delivery/order email.
IMPORTANT: That being said, we are not able to refund or replace orders that were fulfilled as placed. We urge you to preview your images to ensure that all customisable features are to your liking before placing the order.
These features include image resolution, exposure,orientation/cropping of images, and other services such as paper choice and finish options (as well as spelling, grammar, positioning of text if applicable).
This complies with distance selling regulations for goods made to order.
Please also familiarise yourself with my copyright terms and in particular note there is no right for third-party reproduction of prints.
These are the standard terms and conditions for the supply of Richard Williams Photography's services.
Please contact me if you have any questions about any aspect of my services, terms and conditions - I aim to make everything as easy as possible.
Pay particular attention to my copyright and booking and cancellation of services terms.
Privacy notice for the use of this website and holding/collection of images is here.
1.Terms and Definitions
2.Copyright and Ownership of Materials
3.Use and Reproduction
4.Definitions of Reproduction Rights
5.Booking and Cancellation
6. Payment Terms
7. Rejection
8. Liability and Indemnity
9. Applicable Law
10. Client Confidentiality and Privacy
11. Making Payment
Contact details for Richard Williams Photography are on my Home Page.
1. Terms and Definitions:
(a) Picture includes a photograph, images, transparency, negative, digital scan, design, artwork, painting, montage drawing, engraving or any other item which may be offered for the purposes of reproduction;
(b) Reproduction includes any form of publication or copying of the whole or part of any picture and whether or not altered by printing, photography, slide projection (whether or not to an audience) xerography, artist’s reference, artist’s illustration, layout or presentation, electronic or mechanical reproduction or storage by any other means;
(c) The Photographer (otherwise known as Richard Williams) is the Author of the photograph or the Photographer.
(d) The Client is the person or organisation to whom the invoice is addressed (whether or not the Client is acting for a third party);
(e) Richard Williams Photography administers the licensing of the works of the Photographer;
(f) These terms and conditions represent the entirety of the agreement between Richard Williams Photography and the Client. Any variation is only applicable when agreed in advance and in writing;
2. Copyright and Ownership of Materials:
(a) The entire copyright in the pictures is retained by the Photographer, Richard Williams at all times throughout the world and is administered by Richard Williams Photography;
(b) Title to all photographs remains the property of the Photographer;
(c) Images will be licensed for use for a specified period. When the License to Use has expired, the images should be returned to the Photographer and a written undertaking given that all digital files have been destroyed. The Client is expected to comply with this requirement within 30 days of expiration of the License to Use. The Photographer reserves the right to make an additional charge for continued use after this period;
(d) The Photographer, as administered by Richard Williams Photography, supplies the technical and artistic ability to illustrate an idea photographically, and sells the right to reproduce those pictures in a given context. No property or copyright in any pictures shall pass to the Client whether on its submission or on Richard Williams Photography’ grant of reproduction rights in respect thereof;
(e) Richard Williams asserts both his moral right to be identified as the author of his work and the right to a credit is asserted in accordance with sections 77 and 78 of Copyright, Designs and Patents Act 1988;
(f) Unless otherwise agreed in writing if any picture reproduced by the Client omits the copyright notice or credit line specified by Richard Williams Photography any fee payable by the Client shall be subject to an increase specified by Richard Williams Photography, and in any event an increase of not less than 25%.
3. Use and Reproduction:
(a) The License to Use only comes into effect once full payment of the invoice has been made. No use may be made of the images until full and final payment – including any late payment charges that may have been levied – has been received. Richard Williams Photography reserves the right to make a charge of 50% of the original invoice (excluding expenses) when images are used before full payment has been received;
(b) Permission in writing may be granted for image use before payment, however this permission will be immediately revoked if payment of the invoice is not made by the timescale stated on the invoice;
(c) Reproduction rights (if and when granted) are strictly limited to the use and period of time specified on Richard Williams Photography’ invoice. An agreement must be reached with Richard Williams Photography before the pictures are used for a different purpose or after the licence to use has expired;
(d) Reproduction rights are not issued exclusively to the Client except when specified on the invoice;
(e) Reproduction rights granted are personal to the Client and may not be assigned, nor may any picture submitted to the Client be loaned or transferred to third parties save for the purpose of the exercise by the Client of such reproduction rights;
(f) Any reproduction rights granted are by way of licence and no partial or other assignment of copyright shall be implied;
(g) Richard Williams Photography reserves the right to refuse to supply or grant a reproduction licence to a third party when requested to do so by the Client;
(h) In the case of printed publications, three copies of the relevant pages containing any picture supplied are to be furnished to Richard Williams Photography free of charge within two Ieks. In other media, evidence of use must be made available if requested;
(i) On the Client’s death or bankruptcy or (if the Client is a company) in the event of a Resolution, Petition or Order for winding up being made against it, or if a Receiver is appointed, Richard Williams Photography may at any time thereafter inspect any records, accounts and books relating to the reproduction of its pictures to ensure that the pictures are being used only in accordance with the reproduction rights granted to the Client.
4. Definitions of Reproduction Rights:
The following terms are used when describing the reproduction rights granted by Richard Williams Photography and the Photographer to the Client:
(a) Internal Use only: The right to use the pictures only within a company for non-commercial purposes; publication in a free in-house magazine not normally available to the public; exhibition within the Client’s premises; editorial use in the Client’s intranet site;
(b) PR and Press distribution: The right to use the pictures as described in 4(a); plus a licence for third parties to reproduce such pictures in print or electronic media in an editorial context where no fee has been paid to guarantee publication;
(c) Specified Use Only: The right to use the pictures once only for the purpose as described on the invoice;
(d) Editorial: One reproduction only of pictures supplied within one print edition of the specified title in an editorial context only.
5. Booking and Cancellation:
(a) The Client will be required to complete a Booking Form, on receipt of the booking form, Richard Williams Photography will send an email as confirmation. The booking will then be considered Confirmed. If The Client fails to complete a Booking Form but provides all the details required to complete the booking in another written format, this is considered to constitute Confirmation of Booking.
(b) Once the Client has made a booking for a specific time and date and this date/time has been Confirmed, Richard Williams Photography will not accept any other work from other clients for those times and dates;
(c) As a result, once a booking is Confirmed, if it is subsequently cancelled, a cancellation fee will be charged to the client according to the following schedule: (i) When a client cancels a confirmed booking within 10 business days of any confirmed date a fee of 30% of the booked time rate will be charged; (ii) When a client cancels photography within less than 10 business days of any confirmed date, a fee of 50% of the booked time rate will be charged; (iii) When a client cancels photography within less than 3 business days of any confirmed date, a fee of 75% of the booked time rate will be charged; (iv) In addition to this cancellation fee, the client will be charged for any expenses already incurred by Richard Williams Photography.
(d) If Richard Williams Photography – with the agreement of the client – cancels an assignment shoot due to inclement weather/lighting conditions or any other reason beyond Richard Williams Photography’ control and the client is unable or unwilling to arrange or agree a suitable new date within either a reasonable and mutually agreed timescale OR 1 calendar month, then the client will be liable to pay 50% of the booked time rate plus any expenses already incurred by Richard Williams Photography.
(e) It is The Client’s responsibility to secure permissions for access to sites, properties or venues. If Richard Williams Photography is unable to fulfil or complete The Booking because The Client has not secured the required permissions, Richard Williams Photography reserves the right to charge The Client the full booked time rate plus any expenses already incurred.
6. Payment Terms:
(a) UK payment terms are strictly 28 working days (4 weeks) unless agreed in advance and in writing;
(b) Non UK based organisations are required to pay the invoice total in full, in GPB Sterling, in advance of any work. Any transaction charges or currency conversion costs are the sole responsibility of the client.
(c) If payment is not made in accordance with (a) above then Richard Williams Photography may rescind any Agreement and recover damages, or, at its option, may exercise its statutory right to interest under the Late Payment Of Commercial Debts (Interest) Act 1998;
(d) A fee of £30 will be made for each account reminder, duplicate invoice, or any other paperwork, correspondence or phone calls involved with the pursuance of a debt. This fee is non-refundable, and represents the additional time spent pursuing overdue invoices;
(e) The Client’s right to reproduce a picture arises only when Richard Williams Photography’ invoice relating to the grant of such right is fully paid (including interest charges levied on late payment of the invoice or invoices). Any reproduction before payment of the invoice constitutes an infringement of rights and a breach of this Agreement entitling Richard Williams Photography to rescind the Agreement and rendering the Client liable for the payment of damages;
(f) If any invoice issued to the Client is not paid by the Due Date, then all unpaid invoices issued to the Client become due of immediate effect, even if it is less than 28 days from the issue date, and that Richard Williams Photography may consider these invoices as overdue when pursuing legal action for the recovery of said debts;
7. Rejection:
(a) Richard Williams Photography will edit and deliver what he considers to be the best of every situation covered;
(b) Unless a rejection fee has been agreed in advance, there is no right to reject on the basis of style, composition or editing.
8. Liability and Indemnity:
(a) While Richard Williams Photography takes all reasonable care in the performance of this agreement generally, it shall not be liable for any loss or damage suffered by the Client of by any third party arising from use or reproduction of any picture or its caption;
(b) The Client agrees to indemnify Richard Williams Photography in respect of any claims or damages or any costs arising in any manner from the reproduction without proper reproduction rights of any picture supplied to the Client by Richard Williams Photography;
(c) It is the Client who must satisfy him/herself that all necessary rights, model releases or consents which may be required for reproduction, are obtained and it is acknowledged that Richard Williams Photography gives no warranty or undertaking that any such rights, model releases or consents have or will be obtained whether in relation to the use of names, people, trademarks, registered or copyright designs or works of art depicted in any picture. In the event that the picture is issued or reproduced by or with the authority of the Client then the Client shall indemnify Richard Williams Photography against any loss or damage, proceedings or costs where such rights, releases or consents have not been obtained.
9. Applicable Law:
(a) This Agreement shall be subject to and constructed according to the law in England and Wales and the parties agree to accept the exclusive direction of the Courts of England and Wales;
(b) No variation of terms and conditions set out herein shall be effective unless agreed in writing by both parties.
(c) Email communication constitutes a contract in law, unless the Client specifically states they will not accept this and instead provides hardcopy paperwork of all relevant agreements and contracts.
10. Client Confidentiality & Privacy:
10.1 Confidential and Proprietary Knowledge
The Photographer and Richard Williams Photography [Richard Williams Photography] will keep confidential and will not disclose to any third parties or make use of information communicated to them in confidence for the purposes of the photography, save as may be reasonably necessary to enable the Photographer or Richard Williams Photography to carry out their obligations in relation to the commission or contract [my contract].
Privacy
10.2 Collecting, storing & using your personal data
Richard Williams Photography will only collect, store and use your personal and business data to enable me to carry out our contract.
The data collected, stored and used will be limited to email addresses, business name and the registered address of your business.
The data collected and stored will only be used for the following specific purposes:
10.2.1 to facilitate communication betIen you and Richard Williams Photography in order to carry out my contract
10.2.2 used for quotations, invoices and Image Use License purposes and if necessary to communicate with you with regards to either of these purposes
10.3 What I will not do with ymy data
Richard Williams Photography will only use ymy data as specified in sections 10.2.1 and 10.2.1 above.
Richard Williams Photography will not:
10.3.1 use your data to communicate with you on any matters except those that enable us to carry out my contract
10.3.2 sell, distribute or lease your personal information to third parties unless I am compelled to do so by law
10.4 Your Rights
Richard Williams Photography recognises ymy rights, under the General Data Protection Regulations (GDPR) 2018 to:
10.4.1 access any personal data I hold about you
10.4.2 correct any inaccurate data I may hold about you
10.4.3 have erased any personal data I may hold about you
10.4.4 object about any personal data I may hold about you
If you would like to exercise any of the above rights or request a copy of the information held on you please write to:
Richard Williams Photography
14, Parc-y-Bryn
Creigiau
Cardiff
CF15 9SE
United Kingdom
E-mail: [email protected]
If you believe that any information I am holding on you is incorrect or incomplete, please write to or email me as soon as possible, using the information above.
I will correct as quickly as practicably possible any information found to be incorrect.
Making Payment
My terms are 28 working days (four Ieks) unless agreed in advance and in writing.
Payment by BACS is preferred and I’ll provide bank details on my invoice. I also accept payment by cheque which should be made payable to “Richard Williams”. Please note, when making payment by cheque, proof of postage of remittances is not considered proof of receipt, and clients are advised to send payment by any method affording proof of delivery.
Privacy and data policy for this website and newsletter subscribers
The privacy policy below sets out how Richard Williams Photography uses and protects any information that you give Richard Williams Photography when you use this website.
Richard Williams Photography is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website OR when contacting us for a quotation/additional information OR when using our services, then you can be assured that it will only be used in accordance with this privacy statement.
Richard Williams Photography may sometimes change this policy by updating this page. Please return to this page frequently to check you accept any such changes.
This policy last updated and is effective from 4 April 2023.
Contact details :
Richard Williams Photography
14 Parc-y-Bryn
Creigiau
Cardiff
CF15 9SE
You can e-mail me here.
The data I collect
I may collect the following information:
Your name
Your contact information including email address, business address or home address
Demographic information such as post code, preferences and interests
Images of you may be held on this website
Other information relevant to customer surveys and/or offers
My legal basis for collecting your data
My legal basis to use your data depends on how I’ve collected it:
I have collected data from you because you have signed up to receive my email newsletter
I have collected data from you in order to perform a contract
What I do with the data I collect
I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping – including for quotations, invoices and image licenses
I may use the information to improve my products and services
I use the information to send promotional emails about new products, special offers or other information which I think you may find interesting using the email address which you have provided BUT ONLY to subscribers to our email newsletter
I may use the information to customise the website according to your interests
I will only contact people who have indicated that they are happy to receive information from me.
Security
I am committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and images I collect and save online or offline.
How I use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse Ib traffic or lets you know when you visit a particular site. Cookies allow Ib applications to respond to you as an individual. The Ib application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
I use traffic log cookies to identify which pages are being used. This helps us analyse data about Ib page traffic and improve our Ibsite in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help me provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with me.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this website.
In particular, Google uses cookies in a variety of ways see:
How Google uses data when you use their partners’ sites or apps
You can usually alter your browser’s behaviour with regard to cookies, such as accepting cookies from sites visited, but declining 3rd party (advertiser’s) cookies.
All image remain the copyright of Richard Williams at all times, invoices carry a 30 day payment deadline (unlees changed by prior arangement), failure to pay within this timescale may result in images having to be removed from all versions of media and publishing and may involve a third party company to recover extra fees for copyright infringement.